To determine what service is required you will need to be assessed by a HPC representative. An assessment is a chance for you and your family to let us know what type of service you would like and how you would like your service to be provided. The result of the assessment will be a ‘care plan’, which is your instruction to us of how you would like your service to be provided.
If your care is being provided by a local authority or the NHS then you would have already have been assessed. HPC will receive these details when we are commissioned and this will make up part of your care plan. With commissioned care there are limitations to what type of service we can provide as this is decided by the commissioning body. However, you still have complete control over how you would like your service to be provided. For this reason we will still carry out an assessment but the process will be a lot quicker!